TERMS AND CONDITIONS
We reserve the right to change our rates, terms, and conditions without prior notice.
The client agrees to comply with these terms and conditions for all provided services.
PROJECT ACCEPTANCE & PAYMENTS
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- We will provide the client with a formal estimate or quotation and a project-related briefing (if applicable) to start the project.
- The quotations will remain valid for 30 days.
- We require a non-refundable 50% deposit specified in the quotation to secure the project.
Please send proof of payment to angelique@33interactive.co.za - The project timeline specified in the quotation only includes business days, not weekends or public holidays.
The original timeline of the project will be extended if we wait for the client to provide the necessary content. - The final payment will be due once the project is complete.
- Any additional or custom work not included in the original quotation will be charged separately.
PROJECT REQUIREMENTS
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- Clients must provide content (such as text, media, and other data) with necessary copyright and trademark permissions.
- We are not responsible for any claims that may arise if the client has not obtained all the required copyright or other permissions.
- The client agrees to select only one final design. Any unused demo designs will remain the property of 33 Interactive.
There is a limit of five demo designs for logos, three for logo redesigns, email signatures, and business cards, and one for letterheads, brochures, advertisements, or special requests.
Our hourly rates will apply if the number of demo designs exceeds these limits. - We retain the copyright for the final design until full payment is received.
- We may use any design for promotion or portfolio purposes.
SUPPLY OF CONTENT
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- The client agrees to provide text for their project in the briefing document or via email.
The text should be as close as reasonably possible to the final format, with the accuracy of content, spelling, and grammar checked. - The client agrees to supply photos/images/videos in the highest resolution electronic format possible.
We will communicate any problems regarding quality. - Please refrain from providing “autogenerated” content designed for social media for printing projects, as the resolutions are too low.
- We offer copywriting services and stock media at an additional cost.
- The client agrees to provide text for their project in the briefing document or via email.
RIGHTS OF REFUSAL
Our project designs will not include immoral, offensive, obscene, or illegal designs, text, images, or other data. All advertising material must conform to the standards set by relevant advertising standards authorities. We also reserve the right to refuse submitted material without providing a reason.
DOMAIN REGISTRATION
The client understands that we can only register available domains. We will provide options as close as possible to the client’s original choice.
DOMAIN & EMAIL HOSTING
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- Monthly/Yearly Hosting fees are due on receipt.
- Yearly Domain Renewals are due one day before the expiry date and will be invoiced 30 days prior.
- Any hosting account in arrears after our grace period of 30 days will get suspended until payments are received, thus deactivating the client’s website and domain email accounts. We do not take any responsibility for any data loss during this time.
- Please make payment arrangements as soon as possible.
SEARCH ENGINE SUBMISSION
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- We will index a website when development is complete and final payment is received.
The client understands that the default submission will only generate organic search results. - We offer search engine marketing (SEM) campaigns for improved search results at an additional cost.
- We will index a website when development is complete and final payment is received.
BUSINESS SOCIAL MEDIA PAGE
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- After we finish setting up, the client will manage the page.
- We offer post-management and ad campaign services at an additional cost.
CANCELLATIONS
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- Please send notice to angelique@33interactive.co.za
- The client agrees to pay for all work completed once we receive the cancellation notice.
- The client will be liable for the total amount of the project if they fail to provide us with a cancellation notice.